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How to Contact Snapchat Customer Support

how to contact Snapchat

In this modern age of smartphones, we are always on our phones, either browsing something on Google or on any social media platform.

And there are a couple of social media platforms that we log into every single day without mistake.

Such as Snapchat!

Whether it is just so you can share your memories with your friends or someone special or you just want to maintain that Snapstreak, Snapchat is the go-to for many people.

But what do you do if you get locked out of your account? You are going to lose your Snapchat streak!

The only solution is to talk to customer service. But how to contact Snapchat, though? Today, I’ll tell you how!

Why Contact Snapchat Support?

Getting locked out of your Snapchat account is not actually the only reason why you would need to seek out Snapchat customer service.

There are also a lot of other reasons that include the following but are not limited to them:

How to Contact Snapchat

When you do find yourself in a situation where you have to ask how to contact Snapchat, you might end up with only three options.

I’ll take you through them all!

Using the App to Directly Contact Support

If getting locked out of your Snapchat account isn’t the problem and you do have an account open on the app, you can reach customer service through the app like this:

Step 1: Open Your Snapchat App

Whatever device you are using, open your Snapchat app on that device to get started. When you get into the app, click on the Bitmoji icon on your app, which should be in the top left corner.

Step 2: Go to Settings

Now you will enter your profile, and you have to select the settings options. When you open Settings, you have to find the Support Section and click on the I Need Help option.

Step 3: Go to Contact Us

After clicking on the I Need Help option, you will find a new page where you have to find the Contact Us option and click on it.

Now you have to look for the category you need to pick and click on it.

Step 4: Looking for Solutions

When you select your category, you will find a possible issues and solution list. Try them solutions. If they don’t work, leave a message.

Step 5: Messaging Snapchat 

To leave your message, go down to the page bottom, and click on Yes to the question Need help with something else?

Contacting from the Web

If you can’t access your app, you can go to the Snapchat Support website and select your category and look for the solutions.

And if those solutions don’t work, you can again leave a message by clicking on Yes to the question Need help with something else?

Using Twitter for Help

If you have a Twitter account, you can easily reach out to Snapchat’s Twitter support page or leave a message on Twitter. They reply the fastest on Twitter.


If you are struggling with some issue related to Snapchat and looking into how to contact Snapchat, all you have to do is look in the right places. You can use the app, the website, or Twitter to ask for help.

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